Frequently Asked Questions

Before getting in touch, please check our most frequently asked questions below — you may find the answer you’re looking for.

Photography Studio 

How Do I Book a Photography Session?

Photography sessions can be booked through our online booking system on the homepage. Walk-ins may be available, but booking in advance is recommended.

What Types of Photoshoots Do You Offer?

We offer a wide range of studio photography, including:

  • Family portraits

  • Individual portraits

  • Modelling & portfolio shoots

  • Commercial & product photography

Do You Provide a Changing Room?

Yes. Our studio includes a private changing room, allowing you to comfortably change outfits during your session.

Do I Need to Bring Anything to My Session?

You’re welcome to bring:

  • Multiple outfits

  • Props or products

  • Inspiration images or ideas

Our photographer will guide you throughout the session.

How Long Does It Take to Receive My Photos?

Editing times vary depending on the package chosen. You’ll be advised of the expected turnaround time during your session.

Can I Request a Custom Photography Package?

Yes. If you need a tailored session or have specific requirements, please email
📧 shopthatinspires@gmail.com
and we’ll be happy to help. 

Product Information

About Our Earrings

All earrings are handcrafted using 925 sterling silver, a high-quality, hypoallergenic material that is gentle on sensitive skin.
For hygiene reasons, earrings are non-returnable.

About Our Candles

All of our candles are handcrafted using a natural blend of rapeseed and coconut wax, providing a clean, safe, and environmentally friendly burn. Our wax is sustainably sourced, making it a choice you can feel good about for both your home and the planet.

We offer a wide range of colours and scents to suit all preferences. As each candle is made to order, candles are non-returnable.

Orders, Returns & Refunds

Do You Offer Exchanges?

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item (if eligible) and place a new order once the return is approved.

What Should I Do If My Item Is Damaged or Incorrect?

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us immediately at
📧 customerservice.inspires@gmail.com
We’ll work quickly to resolve the issue.

How Long Does It Take to Process a Refund?

Once your returned item is received and inspected, we will notify you of the refund approval. If approved, refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to complete the transaction.

What Is Your Return Policy?

  • Domestic customers: 14-day return policy

  • International customers: 21-day return policy

Returned items must be unused, unworn, and in original packaging with tags attached. To start a return, email

📧 customerservice.inspires@gmail.com

Exceptions & Non-Returnable Items

The following items are non-returnable:

  • Earrings

  • Candles

  • Chopping boards

If you’re unsure whether an item is eligible for return, please contact us before purchasing.

Customer Service

How Can I Contact Customer Service?

You can reach our customer service team at
📧 customerservice.inspires@gmail.com

Opening Hours:
Monday – Saturday, 9:00 AM – 5:00 PM
Enquiries received outside these hours will be answered on the next business day.